Northwest Indiana
Ph: (219) 934-2800
Fax: (219) 934-2810
Chicago
Ph: (312) 666-4700
Fax: (312) 666-4788
South Suburbs
Ph: (708) 474-8282


 
 
   
Businesses spend enough time tracking employees, products, services and just managing their business. Keeping track of their printers, copiers or fax machines should not be on their to-do lists.

Account Management
Online expense reporting, service call logging, invoice viewing, and service history available through a personalized online access point, iManager.

Application Solution Implementation and Support
We are with you every step of the way to help your organization get the most from your investment. We will work with your staff, in a manner they can understand, at fair prices.

Hardware Maintenance
We offer professional proactive, authorized service for select Hewlett Packard Printers; Konica Minolta Copiers and Printers; Panasonic Printers, Copiers, and Facsimile; Okidata Printers, as well as Duplo Digital Printing Systems  and Paper Handling products. 

Gateway’s manufacturer-certified, award winning service team is geared to achieve 100% customer satisfaction.

We focus on maintaining your system and fixing it right the first time so you can minimize downtime and emergency service calls.

Gateway understands how important it is for us to respond quickly to service requests on your business equipment in order to maintain maximum productivity in your workplace. To provide you with the fastest possible response to your service requests, we have initiated a "4 hour on site" program. Our service representative will be on site no later than 4 hours after you place a request for service. We believe that immediate, action allows for the problem to be handled the best way possible.

Preventative Maintenance
To optimize equipment performance, Gateway offers proactive preventative maintenance.

We monitor up-time on each machine and schedule proactive preventative maintenance calls.

This keeps your system performing at its best and eliminates the need for most service calls.

Experienced Team
Gateway’s experienced customer service representatives have an average tenure of 7+ years.

This means you can deal with people you know and trust who have the knowledge and experience to maintain and service your office equipment.

Fast Service Response Time
Gateway’s computerized dispatching process ensures fast response time. After our dispatchers enter your service needs, the system automatically pages a service representative. They are supplied with cellular phones and will arrive at the customers location within 4 hours.

Our "4 hour on site" program ensures that you know when a service representative will arrive.

Recycling
Gateway Business Systems has made a commitment to corporate responsibility. We strive to reduce the impact of our activities on the environment. We are promoting good environmental management practices across all of our business processes including helping customers dispose of waste responsibly.
Click here to order recycling supplies

Parts Management
Every customer service representative stocks a variety of the most commonly needed parts.

Each local office stocks a selection of machine parts as a backup to the technician.

In an emergency, Gateway can overnight parts from Konica, Panasonic or Duplo.

 

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