Businesses spend enough time
tracking employees, products,
services and just managing their
business. Keeping track of their
printers, copiers or fax machines
should not be on their to-do lists.
Online expense reporting, service
call logging, invoice viewing, and
service history available through a
personalized online access point,
Solution Implementation and Support
We are with you every step of the
way to help your organization get
the most from your investment. We
will work with your staff, in a
manner they can understand, at fair
We offer professional proactive,
authorized service for select
Hewlett Packard Printers; Konica
Minolta Copiers and Printers;
Panasonic Printers, Copiers, and
Facsimile; Okidata Printers, as well
as Duplo Digital Printing Systems
and Paper Handling products.
award winning service team is geared
to achieve 100% customer
We focus on maintaining your system
and fixing it right the first time
so you can minimize downtime and
emergency service calls.
Gateway understands how important it
is for us to respond quickly to
service requests on your business
equipment in order to maintain
maximum productivity in your
workplace. To provide you with the
fastest possible response to your
service requests, we have initiated
a "4 hour on site" program. Our
service representative will be on
site no later than 4 hours after you
place a request for service. We
believe that immediate, action
allows for the problem to be handled
the best way possible.
To optimize equipment performance,
Gateway offers proactive
We monitor up-time on each machine
and schedule proactive preventative
This keeps your system performing at
its best and eliminates the need for
most service calls.
Gateway’s experienced customer
service representatives have an
average tenure of 7+ years.
This means you can deal with people
you know and trust who have the
knowledge and experience to maintain
and service your office equipment.
Service Response Time
Gateway’s computerized dispatching
process ensures fast response time.
After our dispatchers enter your
service needs, the system
automatically pages a service
representative. They are supplied
with cellular phones and will arrive
at the customers location within 4
Our "4 hour on site" program ensures
that you know when a service
representative will arrive.
Gateway Business Systems has made a
commitment to corporate responsibility. We strive to
reduce the impact of our activities on the environment.
We are promoting good environmental management practices
across all of our business processes including helping
customers dispose of waste responsibly.
Click here to order recycling supplies
Every customer service
representative stocks a variety of
the most commonly needed parts.
Each local office stocks a selection
of machine parts as a backup to the
In an emergency, Gateway can
overnight parts from Konica,
Panasonic or Duplo.